North YorkshireThe Regent, Redcar

Terms & Conditions

The information contained in this website is for general information purposes only. The information is provided by Merlin Cinemas and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Merlin Cinemas. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Merlin Cinemas takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Terms & Conditions of Admission

  • To find out more about film ratings and accepted forms of ID, click here
  • Purchasing your ticket is a confirmed booking - Tickets are non-refundable and non-exchangeable unless you're attending a performance where the Flexible Booking option is available and you have opted in and paid the charge. More details here.
  • Children 3 years plus require a cinema ticket. Children 2 years and below are only admitted at management discretion
  • CEA Cards are accepted for all feature films and Event Cinema performances but not Live Theatre Performances at Regal Theatre or some special screenings
  • Tickets can also be purchased in advance from the Box Office, Online or via our Telephone Booking service.
  • Telephone Booking & Online Booking closes 30mins prior to the performance time
  • Telephone Booking & Online Bookings incur a booking fee of 90p per ticket up to a ceiling price of £4.50
  • This booking fee charged is for providing and maintaining the online and telephone service
  • We are pleased to accept payment by Cash and most major Debit/Credit cards
  • The doors to the screen generally open 5 to 10 minutes prior to the advertised programme time
  • There are mostly, but not in all cases, around 20 minutes of commercials and trailers that will start first at the stated showtime
  • Please do not bring food and drink purchased outside of the premises into the screen
  • Please switch off all mobile phones as soon as the lights dim
  • The use of recording devices is strictly forbidden. Please be aware that screenings are monitored for illegal recording. Piracy is a serious issue affecting everyone in the film industry. Thank you for your cooperation
  • We reserve the right to cancel a performance, run a different film, delay the start or change seat allocations should circumstances dictate we need to. We will endevour to avoid any changes to scheduled details, but there will be ocassions where we are faced with circustmances beyond our control. In such circumstances our liability will be limited to the refund of the cost of the ticket purchase only and is at the manager's discretion, where appropriate vouchers may be issued. Any incidental costs (such as but not limited to, parking fees, food and drink sales, booking fees) are the customers sole responsibility
  • We cannot be held responsible for changes made to localised government guidelines and restrictions made after a booking is made that may then affect the booking or the patron's ability to attend
  • If you have been issued with e-tickets or promotional codes by a third party, please refer to the issuer in all instances if you have any questions

Movie Magic Terms & Conditions for all locations excluding Torquay, Weston-super-Mare, Ayr and Merlin Thurso (Thurso only ecluded between 01/08/2024 - 31/10/2024)

Your Movie Magic Discount Card Benefits Include:

  • £2.50 off Standard Adult Admission with an Adult Movie Magic Discount Card
  • £2.00 off Standard Senior Admission with a Senior Movie Magic Discount Card
  • £2.00 off Standard Child Admission with a Child Movie Magic Discount Card
  • Save 10% off all food and drink
  • Magic Mondays! 2 Cardholders for the price of 1 on the standard ticket price on all Feature Films every Monday
  • Join Today, Save Today!
  • Get a free ticket when you join. This free ticket will be valid for 12 months. 
  • Your Movie Magic Discount Card can be used at any Merlin Cinema across the UK but your discount may differ at different cinemas.

Terms and Conditions of use:

  • Your Movie Magic Discount Card is an annual scheme, which can be renewed at any time
  • Your Movie Magic Discount Card must be valid for the date of the performance you are booking in order for you to benefit from the discounts
  • To receive your discount, you must present your Movie Magic Discount Card at the time of booking/order
  • The Cardholder must be present when purchasing or collecting tickets at the counters and the cards cannot be passed on to others. You may be asked to confirm some security questions when using your cards
  • Your Movie Magic Discount Card remains the property of Merlin Cinemas Ltd. And can be cancelled and offers withdrawn at any time
  • Renewing your Movie Magic Card can be done online, in person or by phone and your account will be credited with a FREE ticket for a future visit. Some restrictions and booking fee may apply
  • Discount amounts stated are applied to the Standard Admission price
  • Discount is not always available in conjunction with other promotions, such as Mini Movie, Bargain Shows etc
  • Discount may not apply to some events and performances
  • Discount does not apply to the Regal Theatre Redruth’s Live on STAGE shows
  • Lost, damaged or stolen Movie Magic Discount Cards will incur a replacement charge of £1.50
  • If a child turns 15 during their 12 month scheme the system will upgrade their account to an Adult account at no charge
  • If an adult turns 60 during their 12 month scheme the system will upgrade their account to a Senior account at no charge
  • Your Movie Magic Discount Card is not proof of ID
  • If you purchased or renewed your Movie Magic Card on, or after the 14th of October 2022 then your Movie Magic free ticket can be used online or by phone, or in person. You will need to select Movie Magic Free as the ticket type when booking online, then select Continue and the system will verify your details.  If you purchased or renewed your Movie Magic Card before 14th October 2022 then your Complimentary Pass can be redeemed in person or by phone, booking online with these types of pass is not possible. Restrictions apply to FLS films
  • On Magic Mondays, cardholders will need to purchase their seats IN THE SAME TRANSACTION in order to get the discount and to ensure they get their group sat together. Please note it is the cheapest of the tickets that get calculated together to make up the two for one offer, although any additional higher priced Movie Magic cardholder in the transaction will still get their standard discount as normal
  • If the film or show is advertised online as having the Free List Suspended (FLS) then any free tickets on your Movie Magic Cards will not be able to be redeemed on this title until the distributor removes the Free Ticket restriction (normally within a week or two)
  • These terms are reviewed periodically

For our Privacy Policy for Movie Magic Cardholders, please click here

Movie Magic Terms & Conditions for Torquay, Weston-super-Mare and Ayr - these prices come into effect from Friday 8th December 2023

Your Movie Magic Discount Card Benefits Include:

  • £1.00 off Standard Admission or The Big Movie Deal with an Adult Movie Magic Discount Card
  • £1.00 off Standard Admission or The Big Movie Deal with a Senior Movie Magic Discount Card
  • £1.00 off Standard Admission or The Big Movie Deal with a Child Movie Magic Discount Card
  • Save 10% off all food and drink
  • Join Today, Save Today!
  • Get a free ticket when you join. This free ticket will be valid for 12 months
  • Your Movie Magic Discount Card can be used at any Merlin Cinema across the UK but your discount may differ at different cinemas

Terms and Conditions of use:

  • Your Movie Magic Discount Card is an annual scheme, which can be renewed at any time
  • Your Movie Magic Discount Card must be valid for the date of the performance you are booking in order for you to benefit from the discounts
  • To receive your discount, you must present your Movie Magic Discount Card at the time of booking/order
  • The Cardholder must be present when purchasing or collecting tickets at the counters and the cards cannot be passed on to others. You may be asked to confirm some security questions when using your cards
  • Your Movie Magic Discount Card remains the property of Merlin Cinemas Ltd. And can be cancelled and offers withdrawn at any time
  • Renewing your Movie Magic Card can be done online, in person or by phone and your account will be credited with a FREE ticket for a future visit. Some restrictions and booking fee may apply
  • Discount amounts stated are applied to the Standard Admission price
  • Discount is not always available in conjunction with other promotions, such as Mini Movie, Bargain Shows etc
  • Discount may not apply to some events and performances
  • Discount does not apply to the Regal Theatre Redruth’s Live on STAGE shows
  • Lost, damaged or stolen Movie Magic Discount Cards will incur a replacement charge of £1.50
  • If a child turns 15 during their 12 month scheme the system will upgrade their account to an Adult account at no charge
  • If an adult turns 60 during their 12 month scheme the system will upgrade their account to a Senior account at no charge
  • Your Movie Magic Discount Card is not proof of ID
  • If you purchased or renewed your Movie Magic Card on, or after the 14th of October 2022 then your Movie Magic free ticket can be used online or by phone, or in person. You will need to select Movie Magic Free as the ticket type when booking online, then select Continue and the system will verify your details.  If you purchased or renewed your Movie Magic Card before 14th October 2022 then your Complimentary Pass can be redeemed in person or by phone, booking online with these types of pass is not possible. Restrictions apply to FLS films
  • If the film or show is advertised online as having the Free List Suspended (FLS) then any free tickets on your Movie Magic Cards will not be able to be redeemed on this title until the distributor removes the Free Ticket restriction (normally within a week or two)
  • These terms are reviewed periodically

For our Privacy Policy for Movie Magic Cardholders, please click here

Movie Magic Terms & Conditions for Merlin Cinema Thurso - these prices come into effect from Thursday 1st August 2024 - until Thursday 1st October 2024

Your Movie Magic Discount Card Benefits Include:

  • £1.00 off Standard Admission with an Adult Movie Magic Discount Card
  • £1.00 off Standard Admission with a Senior Movie Magic Discount Card
  • £1.00 off Standard Admission with a Child Movie Magic Discount Card
  • Save 10% off all food and drink
  • Join Today, Save Today!
  • Get a free ticket when you join. This free ticket will be valid for 12 months
  • Your Movie Magic Discount Card can be used at any Merlin Cinema across the UK but your discount may differ at different cinemas

Terms and Conditions of use:

  • Your Movie Magic Discount Card is an annual scheme, which can be renewed at any time
  • Your Movie Magic Discount Card must be valid for the date of the performance you are booking in order for you to benefit from the discounts
  • To receive your discount, you must present your Movie Magic Discount Card at the time of booking/order
  • The Cardholder must be present when purchasing or collecting tickets at the counters and the cards cannot be passed on to others. You may be asked to confirm some security questions when using your cards
  • Your Movie Magic Discount Card remains the property of Merlin Cinemas Ltd. And can be cancelled and offers withdrawn at any time
  • Renewing your Movie Magic Card can be done online, in person or by phone and your account will be credited with a FREE ticket for a future visit. Some restrictions and booking fee may apply
  • Discount amounts stated are applied to the Standard Admission price
  • Discount is not always available in conjunction with other promotions, such as Mini Movie, Bargain Shows etc
  • Discount may not apply to some events and performances
  • Discount does not apply to the Regal Theatre Redruth’s Live on STAGE shows
  • Lost, damaged or stolen Movie Magic Discount Cards will incur a replacement charge of £1.50
  • If a child turns 15 during their 12 month scheme the system will upgrade their account to an Adult account at no charge
  • If an adult turns 60 during their 12 month scheme the system will upgrade their account to a Senior account at no charge
  • Your Movie Magic Discount Card is not proof of ID
  • If you purchased or renewed your Movie Magic Card on, or after the 14th of October 2022 then your Movie Magic free ticket can be used online or by phone, or in person. You will need to select Movie Magic Free as the ticket type when booking online, then select Continue and the system will verify your details.  If you purchased or renewed your Movie Magic Card before 14th October 2022 then your Complimentary Pass can be redeemed in person or by phone, booking online with these types of pass is not possible. Restrictions apply to FLS films.
  • If the film or show is advertised online as having the Free List Suspended (FLS) then any free tickets on your Movie Magic Cards will not be able to be redeemed on this title until the distributor removes the Free Ticket restriction (normally within a week or two)
  • These terms are reviewed periodically

For our Privacy Policy for Movie Magic Cardholders, please click here

Terms & Conditions of Gift Cards

  • Gift cards can be used to purchase anything from our cinemas, this includes: Film Tickets, Regal Redruth Theatre Tickets, Event Cinema Tickets, Refreshments, Movie Magic Cards, Food and Drink in our Bars & Restaurants
  • Gift Card value can be made to any chosen amount
  • Gift Cards can be purchased online or in person
  • Gift Cards purchased online can be issued as a physical card to be issued in the post, or as an E-Gift Card sent directly to the email address given during the transaction
  • For online sales of physical Gift Cards we require a postal address for the recipient, and a personal message can be added during the transaction
  • For online sales of physical Gift Cards a postal charge is applied during the transaction
  • Gift Cards cannot be exchanged for cash
  • You can check the balance of your Gift Card by contacting your local cinema
  • Gift Cards will expire 2 years from the date they are issued
  • These terms are reviewed periodically

Terms and Conditions for Guest Passes/Free Tickets issued by Merlin Cinemas

  • All Guest Passes will be valid for 1 year (12 months) from issue unless otherwise specified
  • When a guest pass is added to a Movie Magic account that will be valid for 1 year (12 months) from issue. It cannot be used on FLS films

Terms and Conditions of Flexible Booking

  • The Flexible Booking Charge (90p per ticket) is only available to purchase on bookings containing up to a maximum of 10 tickets made online or by phone
  • On payment of the Flexible Booking Charge, you are entitled to a refund of the full value of your ticket(s) purchased online, or by phone. Ticket(s) purchased in person won't be offered the Flexible Booking option
  • Flexible Booking must be purchased at the time of booking, this service cannot be added at a later date
  • Flexible Booking Charge will be applied to every ticket in the order, including if you are booking for more than one film or event
  • Flexible Booking claims must be made up to 1 hour prior to the scheduled performance. After this time the terms of the Flexible Booking will no longer apply
  • Flexible Booking is an optional 90p per ticket and does not affect your statutory consumer rights. By declining this option you agree that your tickets are non-refundable and non-transferable in line with our standard booking terms and conditions. Full Ts and Cs here.
  • The Flexible Booking Charge only applies to standard films and event cinema performances. Regal Theatre shows and special events are not included
  • The Flexible Booking Charge only covers tickets and does not cover booking fees, or other items within the transaction

How to Claim on your Flexible Booking Charge

  • In order to make a claim you must sumbit a request using the form below at least 1 hour before the time of the performance stated on the ticket(s)
  • You must complete the form fully in order for us to review the request
  • Ticket refunds will be processed back to the card used to make the purchase
  • Ticket refund requests can only be applied once, for all or part of the Booking Value (i.e. refund 1 ticket)
  • Subsequent changes are not permitted under the scheme. These terms and conditions do not affect or alter your statutory rights
  • Claim here

Terms and Conditions for The Big Movie Deal at Torquay, Weston-super-Mare and Ayr

  • The Big Movie Deal ticket option available Torquay, Weston-super-Mare and Ayr is available on all films with some exclusions. Exclusions include all Event Cinema presentaions, all Mini Movie Deal films (Merlin's Kids Club), special events, and some selected films which are excluded for contractual reasons.
  • While we make every effort to offer The Big Movie Deal on all films there is the odd occasion when this is not possible, due to our contractual obligations
  • The Big Movie Deal ticket includes a £4 voucher at the cinema or on-site restaurant. This will be issued when you collect your tickets

Terms and Conditions for all Competitions

  • By agreeing to the terms and conditions your email address will be added to our marketing email system and you will recieve relevant information which you can unsubscribe from at any time.
  • All prizes are non-transferable
  • Judge’s decision is final. No correspondence will be entered into
  • No cash alternative
  • Merlin Cinemas reserves the right to substitute prizes with goods of an equal or greater value in the unlikely event that these exact prizes become unavailable
  • In ticket competitions, unless stated the tickets issued can only be used on mainstream films but not if the film is "FLS" (Free List Suspended) - you can see which shows are listed as FLS on our website
  • FLS - Free List Suspended  - Other than Meerkat Movies, no free passes can be used for a performance which is FLS
  • Competitions are not open to employees of Merlin Cinemas
  • The promoter reserves the right to disqualify incomplete, altered, or illegible entries
  • Dispatch to domestic addresses cannot be offered in all cases
  • Please allow up to 4 weeks for prizes to be sent
  • Winners will receive one prize per entry unless otherwise stated
  • Facebook competitions will be posted across selected cinema pages, and a winner or winners will be chosen across multiple pages then announced on all pages periodically as demand for titles falls away
  • Facebook competition winners will be contacted via Facebook
  • If winners do not respond to email or Facebook correspondence within a week, a new winner may be picked at random
  • These terms are reviewed periodically

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